Faq's

No, we don’t charge anything extra for custom measurements, sleeve or shirt linings, additional sleeves, or matching accessories like scarves and hijabs. For any additional handwork on the shirt, please expect a charge of 10,000 to 15,000 PKR. If you’d like a handwork motif on a scarf or hijab, there will be an additional charge of 5,000 PKR. Beyond these specific cases, customization is included at no extra cost, as we’ve been providing this service for over 12 years. In-case of XXL size there will be nominal additional charges.

Typically, we deliver within three weeks. However, if you need your order sooner, we can expedite it to be delivered within two weeks. Please allow us sufficient time to create your order with care and precision, ensuring every detail is perfect.

Yes, for all new collections, we offer real-feel, high-quality product images and videos directly from our studio. We can share these images with you via WhatsApp so you can get a better sense of color and texture. Please note that all our color calibrations are set for accuracy on Apple and iPhone devices, though slight variations may occur across different screens.

You can provide either your body measurements or the measurements from a well-fitting shirt. We recommend ready measurements for accuracy, but if you only have body measurements, we’ll add a 2-3 inch margin to ensure a comfortable fit. For any additional preferences, such as sleeve length or shirt length, please include those specifications, and we’ll tailor your outfit accordingly, with no extra charges.

Absolutely! You can personalize the color, handwork, and embroidery, or even design an outfit entirely to your style. We encourage customization, and there’s no additional charge for personalizing the design to make it uniquely yours.

While we make every effort to accurately represent colors, variations can occur due to screen differences. If color precision is important, we recommend contacting us to see additional images or samples.

Yes, we offer special discounts on bulk orders and for bridal party purchases. Please reach out to our team with details of your order, and we’ll provide a customized quote.

We recommend dry cleaning your outfit to maintain the fabric’s quality and preserve any handwork or embellishments. Our team can provide specific care instructions if needed.

If you require any adjustments, you can contact us within 7 days of receiving your order.

We offer one free alteration, but additional charges may apply for extensive alterations.

Due to the personalized nature of custom orders, we are unable to accept returns. However, if there is any issue with quality or fit, please reach out, and we’ll work to resolve it promptly.

You can reach our customer support team via phone, email, or WhatsApp. Our contact information is available on the website, and we’re here to assist you with any inquiries.

Yes, we ship worldwide! Shipping charges may vary depending on your location, and international orders may require additional time for delivery. Our team will provide you with an estimated delivery date once your order is placed.

We carefully select high-quality fabrics such as silk, chiffon, organza, and cotton for our collections. Each fabric is chosen to suit the design and provide comfort and durability.

To order a custom outfit, please contact our team via the provided contact details. We’ll guide you through the process, including selecting fabrics, colors, and styles, and take your measurements for a perfect fit.

Yes, we have a simple measurement guide available on our website, which explains how to take accurate measurements. If you’re unsure, our team is available to assist you in this process.

Yes, we offer matching accessories like masks, gloves, clutches, and even shawls upon request. These can be added to complement your outfit at a nominal charge.

We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery within certain regions. Detailed information on payment options is available at checkout.

Yes, we can provide sample images of our handwork and embroidery upon request. Our team can send you a selection to help you choose a style that suits your preference.

Yes, we offer personalization options like adding initials, names, or small custom details to your outfit. Please let us know your requirements, and we’ll be happy to incorporate them at a minimal additional charge.

Every outfit undergoes a strict quality control process to check for stitching accuracy, fabric quality, and design precision. Our team thoroughly inspects each piece to ensure it meets our high standards.

You can request changes within 24 hours of placing your order. After that, changes may not be possible due to the production process. Please contact us as soon as possible for any amendments.

Yes, express shipping is available for an additional charge, depending on your location. Our team will provide details at checkout if you need your order sooner.

Yes, we provide beautiful, complimentary packaging for all orders. If you’d like special gift wrapping, please let us know, and we can arrange it for an additional charge.

Absolutely! We offer virtual consultations via video call, allowing you to view the collection in detail before making a decision. Simply schedule an appointment with our team.

During peak seasons like wedding months, orders may require additional time. We advise placing your order early to ensure timely delivery and will keep you updated throughout the process.